Complaints handling Procedure
(We try our best to provide excellent services for our customers, however, if you have any complaints please let us be informed, we are here to help)
If you have a complaint, please follow these simple steps and we will resolve your issue as soon as possible:
- Call our Customer Services on our Call Centre numbers provided on your membership card to discuss your complaint
- Write to us at: Customer Service Department, P.O. Box 7893 – Strategis Insurance (T) Limited, Dar es salaam, Tanzania.
- Email us at: customer@strategis.co.tz
- Visit us at our business premises: Strategis Insurance (T) Limited, 1St Floor – Masaki Ikon Building, Bains Avenue, Masaki – Dar es Salaam.
If our staff members under the Customer Service Department are not able to resolve your complaint or you are not entirely happy with the way your complaint has been handled, you may escalate the complaint to the Head of Customer Service Department on mobile no. +255 782206989, or email mujuni@strategis.co.tz Our Head of Customer Service will review your complaint and attempt to resolve the issue as quickly as possible and endeavor to keep you updated within three (3) working days. A longer time may be required for more complicated
complaints, but we will keep you up to date with how we are progressing.
If you are still dissatisfied, you can request a full review of your complaint at any stage of the process by calling Customer Services on the Call Centre numbers. Or you may take it further to our Chief Executive officer on the contact below for further action;
Chief Executive Officer,
Strategis Insurance (T) Limited,
Email: m.manek@strategis.co.tz